EZ Pool Products, Inc. (a California Corporation and Better Business Bureau Member)

Online Purchases for Swimming Pool Packages
Sales and Return Policies

Once a purchaser takes possession of a pool package, the return policy for that pool package is subject to the following terms and conditions:

Unopened, and Undisturbed Palletized Pool Packages
If, upon receipt of your palletized pool package, you wish to return it for a refund, you may do so if the following conditions apply: 1.) The pallet has been unbroken and all contents are as they were delivered (any damage must have been noted on the Bill of Lading prior to you signing for receipt of the pallet); and 2.) None of the boxes have been opened. If these conditions have been met, you will be eligible for a refund, minus any shipping charges accrued to ship and return your pool package, and a 10% cancellation fee. These charges will be deducted from your refund.

Opened Pool Boxes
If after opening your pool box, you decide you would like to return the pool for a refund, the following conditions apply; 1.) You will be subject to a 20% non-negotiable inspection and re-boxing fee; 2.) There will be 5 to 10% cleaning fee if the components are dirty, dusty, and/or scuffed in anyway; 3.) Any damage to the components will be deducted from the refund; 4.) The refunded amount will be minus all shipping charges and fees applicable to shipping your pool package both outbound and inbound.

A Pool Removed from its Box
If a swimming pool liner has been removed from its box, assembled, and/or filled we will be unable to issue a refund.

* Custom Orders
We are unable to offer any refunds on custom pool orders. Custom orders are any pool that has been altered or modified from the standard template. This includes, width, length, depth, color and/or added accessory.

What You Should Know Before Returning Your Pool Package.
A Return To Authorization must be given prior to returning your pool package. Call 714-979-7921 for a RTA. Any attempt to return a pool package without this prior RTA # may result in a refused shipment or a lost and/or damaged shipment. Be prepared to photograph your palletized package prior to the trucking company leaving. This picture must show the pallet on the truck. This is done so that if the pallet is returned to us damaged, you will have evidence of the condition of the pallet when it was picked up. Failure to do this may prevent any claim from being paid.

WHEN RETURNING THE POOL PACKAGE, YOU BECOME THE SHIPPER AND THEREFORE BEAR ALL COSTS, RESPONSIBILITY AND/OR BURDENS ACCORDINGLY. We will do what we can to help, but ultimately you become liable for any financial costs and/or losses.

If an item ordered by a purchaser is cancelled by the purchaser, the cacnellation fee structure is as follows: If within a 24 hour period and no work has been performed, there is no fee charged. If within 10 days and the item has not shipped and it is Not a custom pool*, then there is only a 5% cancellation fee charged. If a cancellation request comes through after the 10th business day, there is a 10% cancellation fee as well as any incurred credit card fees associated with this purchase. All fees will be deducted from the amount collected for the order. This fee structure is non negotiable.:

If your pool package qualifies for a refund, you will receive a check and a detailed itemized deduction receipt, within 60 days.


  • Really EZ Pools is not responsible for typographic errors.
  • Really EZ Pools reserves the right to change the terms and conditions of sales at www.reallyEZpools.com at any time.
  • No employee or agent of Really EZ Pools has the authority to vary any of the policies or the terms and conditions governing any sale.